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So, last week, I get copied in a fairly plaintive email chain from our math department chair asking for help getting a parent a particular article. They ask if I can help, and the request is backed by our overall Head of School (part of whose job is to make parents happy people.)
When I get a minute, I....
- Open a web browser
- Click through to our JSTOR link
- Search on the quite unique title.
- Save a copy as a PDF
- Write up a short but pleasant email saying "Here, please let me know if you have any problems, and I'll send a print copy." and attach the file.
- Go about the rest of my day.
(As in, this might have taken five minutes, including loading time on various pages.)
I have since:
- Gotten a very pleasant thank you from the parent.
- Got a glowing thank you from my head of school
... and just now, the parent walked in, introduced himself, and handed me a $25 gift card to Barnes and Noble.
So, erm. Yes. There are days this school is a little schizophrenic (little direct support/understanding of the stuff that takes me hours of boring work, for example). But there are also days when five minutes makes someone completely happy and amazed.
When I get a minute, I....
- Open a web browser
- Click through to our JSTOR link
- Search on the quite unique title.
- Save a copy as a PDF
- Write up a short but pleasant email saying "Here, please let me know if you have any problems, and I'll send a print copy." and attach the file.
- Go about the rest of my day.
(As in, this might have taken five minutes, including loading time on various pages.)
I have since:
- Gotten a very pleasant thank you from the parent.
- Got a glowing thank you from my head of school
... and just now, the parent walked in, introduced himself, and handed me a $25 gift card to Barnes and Noble.
So, erm. Yes. There are days this school is a little schizophrenic (little direct support/understanding of the stuff that takes me hours of boring work, for example). But there are also days when five minutes makes someone completely happy and amazed.
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Date: 2009-08-20 02:38 pm (UTC)no subject
Date: 2009-08-20 02:55 pm (UTC)(no subject)
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Date: 2009-08-20 05:39 pm (UTC)By the way, you might be interested to know (since I asked you about librarianing before) that they let me into the Drexel MLIS program. So off we go into the wild, blue yonder...
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